Hardship Program Enrollment Job Aid
Financial Services Company | Internal Reference
This guide helped implement changes to a financial service company's hardship enrollment process. It was published on the intranet to help agents with the updated steps and ensure accurate processing.
Initial Computer Log-on Instructions
Financial Services Company | New Hire Onboarding
This guide assisted remote new-hire employees navigate the complicated process of logging onto their computers for the first time.
Supporting Remote Employees Resource Guide
Navient | Internal Reference
During the pandemic, I held focus groups to gather and share supervisors' best practices for managing remote employees.
